To most executives, managed IT services is an oxymoron. On one hand, they claim that they want more hands on involvement with their computer systems and data. Yet, at the same time, they claim that they don't want to have to be held responsible for all the technology that is shared throughout the company. After all, as one executive recently told me, "If I had to do it myself, I'd have to call every five minutes, or even more, to check on things like server availability." Unfortunately, all this is not far from the truth.
Managed IT services is simply the practice of it outsourcing the burden for maintaining, anticipating, and ensuring demand for, various systems and functions for your company. In today's highly complex world, keeping track of customers, maintaining your information, predicting growth, and responding to changing customer demands can be overwhelming. It would be nearly impossible to stay on top of everything. With a managed services provider on call 24 hours a day, seven days a week, you can focus on growing your business instead of trying to keep track of all the little details. A managed services provider will provide round-the-clock monitoring, support, and security.
Some managed services providers are similar to large mSPs (machine-stack programming and managed service providers). These large companies often maintain a large number of in-house teams dedicated to managing different aspects of their technology investments. Large companies often have a variety of internal IT departments to deal with routine IT matters such as installing new equipment, updating software, configuring networks, etc., while smaller companies tend to downsize IT departments in response to increased expense and operational efficiency. These smaller companies may also outsource certain IT tasks to professional mSPs in order to eliminate waste and administrative burden. Outsourcing certain IT tasks allows these companies to free up internal IT personnel for other positions.
Many small and mid-sized companies, however, cannot afford to keep an in-house IT department and rely heavily on outside third-party cloud providers. Typically, a cloud provider's job is to create and manage the infrastructure, while an in-house IT team handles the software and applications. The responsibility of the cloud providers typically falls on the shoulders of the company's CIO or senior IT managers. The primary benefit of cloud services is that companies need only pay for what they use - there are no additional monthly fees or contracts. This page has more details about this product, check it out.
Managed service providers typically offer managed access to their managed infrastructure. This remote access enables administrators to quickly assess the health of their data center, and determine upgrades or repairs to the infrastructure, without having to deploy any new hardware or software. Remote monitoring is typically offered as part of managed services, although some companies may use their own internal remote monitoring system. Data security services typically fall under managed services and help companies monitor their data centers for security threats and ensure that sensitive information is safely stored.
MSPS (multi-service management) is a service that many providers offer in addition to managed IT services. MSPS is designed to help companies reduce their annual IT budget by migrating some or all of their IT operations to a third party. A variety of tools are available to help MSPS administrators, such as resource planning and management, in-house control of multiple sites, in-house security services, and disaster recovery plans. MSPS can also be used as a stand-alone solution, although in-house and remote management tools for MSPS are often included with managed IT services. MSPS can also be combined with other outsourcing solutions, but due to its unique capabilities and the significant additional cost that comes with this type of managed IT contracting, it is typically more commonly used as a part of an MSSP or SaaS model. Check out this related post to get more enlightened on the topic: https://en.wikipedia.org/wiki/Computer_security.